EXAM I STUDY GUIDE

Familiarize yourself with all of the theories, concepts, and definitions listed below. If you are comfortable with this material, you should do well on the exam. Also, review the chapter questions on the CD-ROM.

HAPPY STUDYING!

The Mid Term has 79 Multiple Choice/True False Questions
The exam covers textbook chapters, class lectures, and class discussions.

Major Textbook Chapters: 1-5, 7, 9, & 18

Differences and Similarities between conversation and public speaking

Definitions of:

Communication, interpersonal communication, small-group communication, public communication, communication apprehension, ethnocentrism

Transactional Model of Communication will appear (draw and label) sender, receiver, encode, decode, message, channel, feedback, noise, environment and context

Ethics and ethical decisions

Differentiate between hearing and listening

Estimated that 52% of all communication is listening

The four kinds of listening (appreciative, comprehensive, empathic, and critical)

Why are people bad listeners? (A list of reasons)

Ways to improve listening skills

Content and relational messages (remember the story)

Purpose of speech (general, specific) Primary of speechmaking

Central Idea

Residual Message

Audience-centeredness, identification, demographic analysis, demographics, egocentrism-Why is it important to study and understand the demographics of your audience?

Research materials and determining the credibility of sources

Supporting materials (how to use them and be effective)

Speech organization and main point development (most speeches have 2-5 main points)

Beginning and Ending the Speech- Three parts of a good introduction (Attention getter, overview main-points, tell the audience why they should listen)

Four part conclusion (Cue the closing, review main-points, clear closing statement, leave the audience thinking about your topic- challenge the audience to remember you)

Primacy and Recency Listeners

Rhetorical questions and how to use them effectively

What is an informative speech?

Define: small group (typically 3-12 people), leader, leadership, emergent leader, implied leader, designated leader, democratic leadership, autocratic leadership, laissez-faire leadership, contingency theory, communication competency, and distributed leadership

Interpersonal conflict and the five (5) ways to handle it!

The six ways leaders rise to or maintain power

Reflective-Thinking Model (Define, Analyze, Establish Solutions, Decide)

Group norms, group cohesiveness, group think

Factors affecting group participation

The four communication "networks"