2009  2008  2007  2006  2005  2004  2003  2002  2001   COLUMN TITLE PUBLISHED Customer Complaints Dealt With Differently December 23, 2007 Ignoring Customer Complaints Can Doom a Company December 16, 2007 Years Later, Ford's Business Lessons Still Hold True December 9, 2007 The Vexing Question:  Who is Your Customer? November 11, 2007 Bad Business Practices Can Harm Profits October 7, 2007 Suggested International Packing List   Argentina Travel Diary - Multiple Columns June 24 to September 30, 2007 Flat Soda, Online Trouble and Other Gaffes Part II of II June 17, 2007 Businesses Need to Follow Best Practices Part I of II June 10, 2007 Do "First Movers" Have an Upper Hand? May 6,  2007 Employee Evaluations Can Cause Many Headaches April, 8 2007 Bad Business Practices Can Harm Profits March 18, 2007 Problem Solving is Essential to Business Success March 4, 2007 Finding the Right Mix for Your Customers February 4, 2007 Playing Politics is the Norm in the Business World January 7, 2007 2009  2008  2007  2006  2005  2004  2003  2002  2001