2009  2008  2007  2006  2005  2004  2003  2002  2001   COLUMN TITLE PUBLISHED Customization Driving Manufacturing Sales Gains January 13, 2008 Verbal Communication Vital to Success February 6, 2008 Work Appraisals can be Beneficial if Done Right March 12, 2008 Journey to the Czech Republic April 2, 2008 Exploring the Czech Republic April 9, 2008 Trip to Europe Continues April 9, 2008 Communicating Through Writing is Vital May 5, 2008 Mediation Can Solve Problems June 9, 2008 Data Mining Aids Decision-Making July 18, 2008 Information on Women in Business August 15, 2008 Learning from Students November 17, 2008 Focusing on Customer Service (Part I of II) December 18, 2008 Students Find Customer Service Lacking (Part II of II) December 20, 2008 2009  2008  2007  2006  2005  2004  2003  2002  2001