Roadrunner Card Policies
The identification number listed on your Roadrunner Card and all information related to your account are a part of your official college record. This information is subject to the college’s policy on student records and FERPA. The college reserves the right to release this number and other information about your account to authorized college personnel and to Transact, and to other third parties with whom the college has contracted to manage the card program.
Transact and other third parties have entered into agreements to maintain the confidentiality of information related to Roadrunner Card transactions, however, Dalton State cannot guarantee the confidential treatment of personal information, including your identification number that you provide to off-campus vendors. The Roadrunner Card program is offered as a convenience to you and your use of the card at off-campus vendors is voluntary. Thus, Dalton State will not be responsible for any losses you may suffer as a result of the improper use of your confidential information by off-campus vendors or third parties.
Dalton State will only disclose information and/or photos to third parties for the following reasons:
- In order to complete a transaction;
- To comply with a court order or applicable laws;
- In conjunction with all other cardholder accounts in the aggregate but not specific in regard to any individual’s account.
- Cardholder photos may be used for on-campus identification purposes such as class rosters or Public Safety needs. Photos will be shared with non-Dalton State College entities only if the cardholder gives written permission.
Closing Accounts, Refunds & Returns
Upon complete withdrawal or graduation from Dalton State, the cardholder may request his/her account be closed. The request must be in writing to Campus Services.
Campus Services reserves the right to close any account that has been inactive for a period of twelve months. All cardholders are encouraged to exhaust all funds on their card. Refunds will not be granted for any reason except for withdrawal from Dalton State or graduation, at which point the amount will be credited to the DS Refund Card.
A refund for remaining balance less a $15.00 processing fee may be applied for at Campus Services by completing a Refund Request Form. No refunds will be issued for account balances of $15.00 or less in value. If you are a student, proof of graduation or withdrawal from the College is required. Refunds will be issued to the DS Refund Card from the Bursar’s Office after ten (10) business days of the request.
All debts on the cardholder’s Student Account in the Bursar’s Office must be satisfied prior to a refund being processed. Any negative Roadrunner Card account balances will be charged to the cardholder’s Student Account, or billed directly to the cardholder.
When an employee terminates his/her employment with Dalton State, the Roadrunner Card should be returned to Campus Services. The Office of Human Resources will notify Campus Services of all employee resignations and terminations. If a negative balance exists for an existing employee, the balance must be paid before the employment exit process can be completed. If a positive balance exists for an existing employee, the same refund policy must be followed (mentioned above) with the exception that balances will be refunded back to the individual by way of check.
Merchandise purchased with the Roadrunner Card will be accepted for return according to the refund policy in force where the goods and services were purchased. Credit will be issued to the appropriate Roadrunner Card fund if the return meets the return policy. Cash refunds will not be made for purchases with the Roadrunner Card.
Refunds toward prints or copies will only be issued for bad prints resulting from mechanical or equipment failure such as smeared toner, extremely light print or partially printed pages, or paper jams which cause damage to the page. User errors such as sending a black and white job to a color printer or printing multiple copies of a page will not be eligible for refunds.
Roadrunner Card Errors
If an error is made, contact Campus Services no later than 30 days after the error appears. The cardholder’s name, ID number, and a dollar amount with description of the transaction in question are required. The results of the investigation in most cases should be available within 14 days of notification. Should more time be needed, the investigation may take up to a maximum of 45 days. The results of the investigation will be emailed to the cardholder through their Dalton State email.